Plnnit · Mock
Dispute Process
Last updated: May 2026
If something goes wrong between a host and a local business, this is how Plnnit steps in.
1. Talk first
Most issues are solved in messages. Use the booking thread so there's a clear record of what was agreed.
2. Open a dispute
Either side can open a dispute from the booking page within 7 days of the event date.
3. Evidence
Both sides have 5 days to share photos, messages, receipts, and the signed booking agreement.
4. Review
Plnnit reviews the booking agreement, the Platform Agreement, and the evidence, then issues a written decision within 10 business days.
5. Outcome
Outcomes can include a full or partial refund, a release of held funds to the business, or a credit toward a future booking.
6. Funds on hold
Payouts tied to a disputed booking are held until the decision is issued.
7. Appeals
You can appeal once within 7 days of the decision if you have new evidence.
These are placeholder terms for product preview. Replace with reviewed legal copy before launch.